Terms of Service

1. Introduction

Welcome to Reviv Conci. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms.

2. About Our Services

Reviv Conci provides professional grooming services including hair styling, beard grooming, and skincare treatments. We operate from our locations across Australia and offer both online booking and in-person services.

3. Booking and Appointments

3.1 Appointment Booking

• Appointments must be booked in advance through our website, phone, or in-person
• You must provide accurate contact information when booking
• Confirmation will be sent via email or SMS
• Walk-ins are welcome subject to availability

3.2 Cancellation Policy

• Appointments can be cancelled up to 24 hours in advance without penalty
• Cancellations within 24 hours may incur a 50% service charge
• No-shows will be charged the full service amount
• Emergency cancellations will be considered on a case-by-case basis

3.3 Rescheduling

• Appointments can be rescheduled up to 24 hours in advance
• We reserve the right to reschedule appointments due to unforeseen circumstances
• If we need to reschedule, we will provide at least 24 hours notice

4. Payment Terms

4.1 Pricing

• All prices are listed in Australian Dollars (AUD)
• Prices include GST where applicable
• Prices are subject to change without notice
• Current pricing will be confirmed at time of booking

4.2 Payment Methods

• We accept cash, credit cards, and digital payments
• Payment is due at the time of service
• For certain premium services, a deposit may be required
• Gift cards and promotional codes are subject to their own terms

4.3 Refunds

• Refunds are available for cancelled appointments following our cancellation policy
• If you are unsatisfied with our service, please speak with management immediately
• Refunds for services are at our discretion and will be evaluated case-by-case
• Product refunds follow our retail return policy

5. Client Responsibilities

5.1 Health and Safety

• You must disclose any allergies, medical conditions, or medications
• Arrive with clean hair and face for optimal service
• Inform us of any changes to your health status
• Follow aftercare instructions provided by our staff

5.2 Conduct

• Treat our staff and other clients with respect
• Arrive on time for appointments
• Keep mobile phones on silent during services
• Follow all salon policies and procedures

6. Our Responsibilities

6.1 Service Quality

• Provide professional grooming services to industry standards
• Use high-quality products and sterilized equipment
• Maintain a clean and safe environment
• Employ qualified and trained professionals

6.2 Health and Safety

• Follow all health and safety regulations
• Maintain hygiene standards
• Use proper sanitation procedures
• Provide a safe environment for all clients

7. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the cost of the service provided
• We are not liable for indirect or consequential damages
• We are not responsible for allergic reactions not disclosed by the client
• Our liability does not extend beyond our direct control

8. Intellectual Property

• All website content, including images and text, is our property
• You may not use our content without written permission
• Our logo and branding are protected trademarks
• Client photos may be used for marketing with consent

9. Privacy

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices.

10. Website Terms

10.1 Acceptable Use

• Use our website for lawful purposes only
• Do not attempt to disrupt or harm our website
• Do not use automated systems to access our website
• Respect the intellectual property rights of others

10.2 User Content

• You are responsible for any content you submit
• Content must not be offensive, illegal, or harmful
• We reserve the right to remove inappropriate content
• You grant us a license to use content you submit

11. Termination

We reserve the right to:

• Refuse service to any individual
• Terminate client relationships for breach of these Terms
• Suspend or terminate website access
• Modify or discontinue services

12. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria. If any provision of these Terms is found to be invalid, the remaining provisions will continue in effect.

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with the updated date. Continued use of our services after changes constitutes acceptance of the new Terms.

14. Contact Information

If you have questions about these Terms, please contact us:

15. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which you may have under the Competition and Consumer Act 2010 (Cth) or any similar State or Territory legislation and which cannot be excluded, restricted or modified. Our services come with guarantees that cannot be excluded under Australian Consumer Law.